November 01, 2008
Because communication is right up there with world peace and motherhood, I will be offering bite-sized communication tips occasionally. I am calling them Communication Fix-It’s. Here’s your first dose.
Better communication is CONSTANTLY needed in my workplace.
TRY THIS – 2 TECHNIQUES:
1. The TELL-ASK technique.
This is an approach that invites participation.
When leading others, use this format:
- begin with an observation or clear statement of your position
- follow-up with an open question
- I have noticed that we all are stressing over our workload.
- What are some ideas you may have for how we can work better together to be more efficient?
Another example, excerpted from Dr. Holstead’s effective approaches to talking to your spouse.
- I’d like to go to a steakhouse for dinner tonight.
- Where would you like to go?
2. Err on the side of speaking with simplicity.
When explaining something to someone, be simpler than you think you need, check for understanding, then build upon that with increasing complexity.
“The process of interacting with new customers involves 3 major processes: blah, blah, and blah. Each of those has separate paperwork. Let’s talk about them one at a time. First …”