July 03, 2009
Giving Feedback On-The-Spot
As a leader, you know the most effective feedback is timely feedback, for positive as well as negative. But it also needs to be valuable in some way to the employee.
When an endorsing comment is delivered in a genuine way and with context, it can be powerful.
Give context to your on-the-spot feedback. To do this, tie it to a performance goal that the employee is shooting for.
Reinforcing Feedback Sample Dialog
Jim, I know you’ve been working on your interaction skills with clients through clearer communication. (Goal)
You did a terrific job listening to the problem that difficult customer was dumping on you earlier today. Nice job. (Your observation)
Can you share a few tips with the rest of the team at the staff meeting tomorrow? (Optional action)
Corrective Feedback Sample Dialog
Carol, I know you’ve been working on building stronger relationships with your co-workers. (Goal)
I overheard some conflict between you and Paul yesterday. (Your observation)
What do you think was at the heart of it? (Give the opportunity to hear her side)
Let’s you and I review some good approaches you can try next time. I have a few ideas for you. (Leave her with an action)
If giving negative feedback makes you nervous, revisit having the guts from a previous monthly tip.